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"Perplexity is the beginning of knowledge" - Kahlil Gibran

Whether you choose one of our open courses or decide you would like us to work 'in house' with you - you will never get a bog-standard off the shelf course from us.

We work hard to provide training for you that is designed to 'stick'. Enabling you to gain skills, confidence and strategies to help you improve your results and take control of the decisions that will improve your working and personal life. And, once you have attended one of our courses, we won't close the door. We offer unlimited free email support and free resources - forever!

For more information, to find out more about our tailored in-house workshops, or to book a place on one of our popular in-house courses visit our web site at

www.accessdevelopmentservices.co.uk/index.php?content=training

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Who Are Your Best Customers?

Do you know who your best customers are? In most businesses, the 80/20 rule applies (to just about everything) and this is also the case with your customers. Yet some businesses don’t have any idea who contribute most to their bottom line!

Keep a list of those clients and make a special effort to sell to them. You know they already like what you do and they are likely to spend the most money with you in the future – but only if you make the effort. Give them more of what they like!

Market to them more frequently, and - more personally. They will love it. Guaranteed.

Do Individual People Matter In The Grand Scheme?

I was deeply saddened on hearing the news that Gary McKinnon was refused the right to appeal to the Supreme Court against the decision to extradite him to the US where he faces up to 60 years in maximum security prison for hacking into US military and NASA computers in 2001 and 2002.

Gary has a form of autism known as Asperger's Syndrome and claims he was looking for evidence of UFOs but the USA say he caused half a million pounds of damage and crippled vital security systems just after 9/11.

Gary is a very vulnerable young man who could easily fall victim to psychosis and suicidal tendencies if he is forced to stand trial in the States where he will have none of the support systems and familiarity he so desperately needs to be able to function, yet our government have agreed to hand Glasgow born Gary over.

Gary has not asked to be 'let off'. Simply to be tried in this country where he has his family and support systems around him that he needs to be able to get through each day. Yet a panel of judges has refused him the right to appeal to the new UK Supreme Court because his case does not raise "points of law of general importance". What is more important than this?

Gary's mum, Janis Sharp said after the hearing: "No other country in the world would so readily offer its citizens to the US as a sacrificial lamb to safeguard a 'special political relationship'. To use my desperately vulnerable son in this way is despicable, immoral and devoid of humanity."

Gary is simply one individual. One vulnerable young man. Are his rights being sacrificed for the greater good of the majority? Maybe. But how can we justify this? I cannot accept that the rights of the individual don't matter. If the rights of one don't count, then none of us count. I would argue that respecting, honouring and protecting the rights of the individual says "You matter" instead of "I matter" and in this way we connect,........ and ultimately "We all matter".

I hope that someone who can change this decision will decide that Gary matters.

Education Kills Creativity?

I have a particular soap box with regard to our education system. I believe it is fundamentally flawed and results in many of our children being forced into a system that is designed to fail them.

Sir Ken Robinson makes an entertaining and profoundly moving case for creating an education system that nurtures rather than undermines creativity. Watch this, and see if you agree. (you may need to cut and paste into your browser)

http://www.ted.com/talks/lang/eng/ken_robinson_says_schools_kill_creativity.html